Dog Walking Client Contract: What to Include (Free Template)

Why Every Dog Walker Needs a Client Contract

If you're walking dogs or pet sitting independently -- without a platform handling everything for you -- a simple client contract protects both you and the pet owner. It sets expectations upfront and prevents misunderstandings about rates, cancellations, and liability.

You don't need a lawyer to create a basic service agreement. Here's what to include and why.

Essential Sections for Your Contract

A good pet care service agreement covers these key areas:

1. Services Provided

Be specific about what you're offering. "Dog walking" can mean different things to different people.

• Type of service (walking, sitting, boarding, drop-in visits)
• Duration of each visit or walk
• Schedule (days, times, frequency)
• What's included (feeding, water, potty breaks, medication administration)
• What's not included (grooming, training, transportation to vet)

2. Rates and Payment Terms

Clearly state your pricing to avoid awkward conversations later:

• Rate per walk, visit, or overnight stay
• Additional pet fee (if applicable)
• Holiday and weekend surcharges
• Payment method (cash, Venmo, check, online payment)
• Payment schedule (per visit, weekly, or monthly)
• Late payment policy

3. Cancellation Policy

This is where most disputes happen. Be clear:

• How much notice is required for cancellations (24-48 hours is standard)
• Whether late cancellations are charged (full rate or partial)
• Your policy for no-shows
• How you handle weather-related cancellations

4. Pet Information

Require the owner to provide essential details about their pet:

• Pet name, breed, age, weight
• Vaccination status (require proof of current vaccinations)
• Medical conditions, allergies, or medications
• Behavioral notes (reactive to other dogs, leash pulling, separation anxiety)
• Feeding instructions and schedule
• Emergency vet contact information

5. Emergency Procedures

Outline what happens if something goes wrong:

• Owner authorizes emergency veterinary care if owner is unreachable
• Who pays for emergency vet visits (typically the owner)
• Your emergency contact protocol (call owner first, then emergency vet)
• Maximum dollar amount you can authorize without owner approval

6. Liability and Insurance

Address responsibility clearly:

• Whether you carry commercial liability insurance (and policy details)
• Owner responsibility for disclosing known behavioral issues
• Limitation of liability for pre-existing conditions
• Property damage policy (keys, locks, furnishings)

7. Key and Home Access

For in-home services, cover:

• How keys or access codes are handled
• Your policy on returning keys at end of service
• Lockbox or smart lock arrangements
• Security system instructions

Keep It Simple

Your contract doesn't need to be a 10-page legal document. A clear, one-to-two-page agreement that both parties sign (digitally or on paper) covers the essentials. The goal is clarity, not intimidation.

Many independent dog walkers use a simple Google Form or PDF that clients fill out and sign before the first service. Include a statement like: "By signing below, both parties agree to the terms outlined in this service agreement."

Going Independent? Start With a Free Profile

If you're building a client base outside of Rover or Wag, having a professional online presence helps. HeyDog lets you create a free provider profile with your rates, services, availability, and reviews -- all without paying platform fees. Use your profile link in your contract as a reference for new clients.

This article provides general guidance on service agreements for educational purposes only. It is not legal advice. Contract requirements vary by state and locality. Consult a qualified attorney if you need a legally binding contract tailored to your specific situation and jurisdiction.