How to Choose the Right Pet Boarding Facility

Why the Right Facility Matters

Not all boarding facilities are the same. The difference between a good facility and a bad one can mean the difference between your pet having a comfortable stay and coming home stressed, sick, or injured. Taking time to research your options is one of the most important things you can do as a pet owner.

Visit in Person Before Booking

Any reputable boarding facility will welcome a tour. When you visit, pay attention to:

• Cleanliness: The facility should smell clean and look well-maintained. Some pet odor is normal, but strong ammonia smells or visible waste are red flags.
• Space: Boarding areas should give each animal enough room to move, stand, and turn around comfortably. Cramped kennels are a sign of overcrowding.
• Staff interaction: Watch how the staff interacts with the animals. They should be calm, attentive, and genuinely engaged with the pets in their care.
• Outdoor access: Dogs should have regular access to outdoor exercise areas. Ask how many times per day dogs are let outside and for how long.

Questions to Ask

Before committing, ask these key questions:

• What is the staff-to-animal ratio?
• Is someone on-site overnight, or are animals left unattended?
• What happens if my pet gets sick or injured?
• Do you require proof of vaccinations?
• Can I bring my pet's own food and bedding?
• What is your cancellation policy?
• Do you separate dogs by size or temperament?

Check Reviews and References

Online reviews are a valuable starting point, but take them in context. Look for patterns rather than isolated complaints. A facility with hundreds of positive reviews and a handful of negative ones is likely doing well. However, consistent mentions of the same problem, such as pets coming home sick or injuries going unreported, should give you pause.

Ask friends, neighbors, and your veterinarian for personal recommendations as well.

Consider Alternatives

Traditional boarding is not your only option. Many pet owners prefer in-home boarding, where a provider watches your pet in their own house. This can be less stressful for pets who are anxious in kennel environments.

You can search for both traditional facilities and in-home boarding providers on HeyDog, comparing prices and reading reviews to find the option that works best for your pet.

Prepare Your Pet

Once you have chosen a facility, help your pet prepare:

• Do a short trial stay (one night) before a longer trip
• Bring a familiar item like a blanket or toy that smells like home
• Provide written instructions about feeding, medication, and routines
• Stay calm during drop-off, as pets can sense your anxiety

Choosing the right boarding option takes effort, but the peace of mind is worth it. Your pet deserves a safe, comfortable environment while you are away.